Privacy policy.

Protecting Your Personal Information

We’re committed to protecting your personal information. This policy applies to any personal information or “personal data” that we collect from you. It covers how we:

  • Collect;

  • Use;

  • Disclose;

  • Transfer;

  • Store; and

  • Destroy/Remove your personal data.

It also covers your rights in relation to your personal information (including your right to object to our handling of it in certain circumstances), the use of cookies on our websites and how you can control these, and information on how you can contact us.

Please read this policy carefully to understand how we handle your personal information. By engaging with us in the ways set out in this privacy policy, you confirm that you have read and understood the entirety of this privacy policy, as it applies to you.

We sometimes use your information to provide additional marketing services, but only if you have consented to this, or – in circumstances where your consent is not required – you have not opted out.

Introducing Barton Heights Residential Park

When we say ‘we’ or ‘us’ in this policy we are generally referring to Barton Heights Residential Park, Barton Heights, Portchester, Fareham, Hampshire.

When do we collect personal information about you, and what types of personal information do we collect?

We collect personal information when you:

  • Visit/access one of our websites or platforms.

  • Contact us, or otherwise engage with us by telephone, email, SMS, letter, social media, or any other form of messaging.

  • Visit any of our offices.

  • Complete any of our website forms for a service request.

  • Enter into any transaction with us, whether it’s in person or any other way.

  • Request information from us with a view to entering into a transaction with us.

  • Tag our social media accounts on social media platforms or use hashtags that are relevant to us and our business.

This includes:

  • Your name;

  • Your email address;

  • Your postal address;

  • Your telephone or mobile number;

  • Information you provide when you complete forms provided by us;

  • Your Internet Protocol (IP) address;

  • Correspondence between you and us;

  • Any updates to information provided to us;

  • CCTV recordings, if you visit one of our sites; and

  • Information and images in your social media posts that we repost.

As well as information about:

  • Your use of our website; and

  • The purpose of your visit to our website or the reason you made contact with us.

Requests for Additional Information

Sometimes we will require you to provide further personal information. This may be if you are purchasing or thinking about purchasing a home from us, or if you ask us to contact you with properties/developments that may be of interest toyou.

How Will We Use the Information About You?

We collect information about you to process your enquiry or order, and, if you agree, to contact you with news and updates from Barton Heights Residential Park that we think may be of interest to you.

We handle these enquiries in-house and will only pass on personal information to a third party with consent, for example, if you have requested an introduction to a park we supply park homes and lodges to.

We have to hold details of people who request information about our products or services in order to provide it. However, we only use these details to provide the information or service the person has requested and for other closely related purposes.

Visitors to Our Websites

We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns to analyze our website’s performance. This information is processed in a way that does not identify anyone.

If you wish to opt out of being tracked by Google Analytics across our websites, visit http://tools.google.com/dlpage/gaoptout.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. We use cookies to track visitor use of our websites, compile statistical reports, and improve the visitor experience. This data is anonymous and contains no personally identifiable information.

For more information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

If you have consented to receive news and updates about Barton Heights Residential Park products and services, we will do so using the contact details you have provided (phone, email, or post). Information collected for marketing purposes will be held for five years.

Should you wish to unsubscribe, you can opt out at any time. If you no longer wish to be contacted for marketing purposes, email [your email] with the subject UNSUBSCRIBE.

People Who Fill in an Online Form

If you fill in an online form on our website, your information is uploaded to our Customer Relationship Management (CRM) system and processed accordingly. After 30 days, your data will be automatically and permanently deleted from the website but may be retained on our CRM system for service purposes.

People Who Email Us

We monitor any emails sent to us, including file attachments, for security purposes. Please ensure that any email you send is within the bounds of the law.

People Who Contact Us via Social Media

We manage our social media pages in-house. If you send us a direct message via social media, your enquiry may be passed on to the relevant internal department for handling.

E-Newsletters

We use third-party providers, such as MailChimp and Squarespace, to deliver our e-newsletters. If you wish to unsubscribe, please email [your email] with the subject UNSUBSCRIBE.

Your Rights

Under the General Data Protection Regulation (GDPR), you have rights regarding your personal information. You can read more about these rights here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/.

To request access to your information or correct any mistakes, please contact us.

Links to Other Websites

This privacy notice does not cover links within our websites linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to This Privacy Notice

We keep our privacy notice under review and will post any changes on this page.

How to Contact Us

If you would like to request further information about our Privacy Policy, you can:

  • Email us at enquiries@bartonheights.co.uk

  • Call us at 07803850690

  • Write to us at Barton Heights, Portchester, Fareham, Hampshire